Privacy Policy


Guiding Principles


Hospice Niagara is committed to protecting the privacy of our donors. We value our donors’ trust and recognize that maintaining this trust requires that we be open and accountable in our treatment of the Personal Information that you choose to share with us. We do not trade, rent or sell the names of our valued supporters.


The following principles reflect our pledge to safeguard our donors’ Personal Information pursuant to this Privacy Policy.



  1. We are accountable for your Personal Information.


“Personal Information” is any information that can be used to distinguish, identify or contact a specific individual. This information includes whether an individual has donated to Hospice Niagara, how much has been donated and an individual’s private contact information. Business contact information and certain publicly available information, such as names, addresses and telephone numbers that are published in telephone directories, are not considered personal information.


We keep the Personal Information that you provide to us in strict confidence.


Our employees sign confidentiality agreements and safeguards are in place to ensure that the information is not accessed, disclosed or shared more widely than is necessary to achieve the purpose for which it was gathered. We also take measures to ensure the integrity of this information is maintained and to prevent its being lost or destroyed. Individuals may access their personal information at any time to ensure that it is correct and current.


We only disclose your information to Hospice Niagara on an as needed basis, to certain service providers to conduct activities on our behalf, or with your consent.  Where we choose to have certain service providers conduct activities on our behalf (such as some fundraising and processing services), we select the service providers very carefully and take all reasonable precautions to ensure that the service provider protects your Personal Information.



  1. We collect, use and disclose personal information for the purposes that we identify to you.


When Hospice Niagara collects Personal Information directly from individuals, Hospice Niagara identifies the purposes for which personal information is collected at or before the time of collection. These purposes include: fundraising, the administration of the donations, providing information about the activities of Hospice Niagara, compliance with legal and regulatory requirements and to ask for support in our mission to improving the end-of-life journey, providing continuous, person-centered care while advancing knowledge and partnerships within Niagara. 


  1. We obtain your consent to collect, use or disclose your Personal Information.


We collect, use or disclose your Personal Information with your permission. Your permission may be expressed orally, in writing or may be implied, and you may give it to us orally, electronically or in writing. You may limit or opt-out of future contact by Hospice Niagara by contacting us at



  1. We limit the collection of your personal information.


We limit the collection of Personal Information to that which is necessary for the purposes identified. Personal Information will be collected only by fair and lawful means.



  1. We limit the use, disclosure and retention of Personal Information.


Personal Information will not be used or disclosed for purposes other than those for which it was collected, except with consent or as required by law. Personal Information will be retained only as long as necessary for the fulfillment of those purposes. Hospice Niagara does not trade, rent or sell any Personal Information to third parties.


Hospice Niagara’s web pages contain online forms that allow visitors to make a donation. The personal and credit card information provided on these forms is used only to process these donations. 


  1. Accuracy of Personal Information.


We rely on our donors to provide us with accurate Personal Information. To change or modify any Personal Information previously provided to Hospice Niagara write to us at: Hospice Niagara, 403 Ontario St. Unit 2, St. Catharines, ON L2N 1L5 OR send an email to


  1. We safeguard your Personal Information.


Personal Information is protected with security safeguards appropriate to the sensitivity of the information.


We use password protocols and secure websites to protect Personal Information we receive when an online donation is made. Our software is routinely updated to maximize protection of such information.



  1. We are open about our privacy practices.


We make our practices relating to the management of Personal Information available to you by posting Hospice Niagara’s Privacy Policy on our websites. You may request a print version of our Privacy Policy by contacting Hospice Niagara 403 Ontario St. Unit 2, St. Catharines, ON L2N 1L5 or send an email to






  1. We allow you to access your Personal Information.


You may ask us whether we hold any personal information about you. You can see that information and ensure that it’s accurate by contacting Hospice Niagara 403 Ontario St. Unit 2, St. Catharines, ON L2N 1L5 or send an email to



  1. Compliance with our privacy practices.


If you are concerned about the Hospice Niagara’s compliance with our Privacy Policy, please contact the Privacy Officer at Hospice Niagara 403 Ontario St. Unit 2, St. Catharines, ON L2N 1L5 or send an email to


We will investigate all complaints. If a complaint identifies a gap in compliance, we will take appropriate steps to remedy the situation, including changing our policies and practices if necessary.



Contacting Hospice Niagara


Questions, comments and concerns regarding the handling of Personal Information may be directed to Hospice Niagara 403 Ontario St #2, St. Catharines, ON L2N 1L5 or send an email to


For public affairs inquiries, please contact Hospice Niagara’s Marketing and Communications Department by sending an email to


If you wish to limit or opt-out of future contact, please write to us at write to us at: Hospice Niagara 403 Ontario St. Unit 2, St. Catharines, ON L2N 1L5 or send an email to