Location Troubleshooting

Location Troubleshooting
 
  • We recommend using Google Chrome as your browser.
  • Before doing any of the steps below, clear your Browsing Data under History. Make sure to select “All Time”, and that the tabs for “Browsing history”, “Cookies and other site data” and “Cached images and files” are selected.
 

 

  1. I cannot access 5cardraw.ca - What should I do?

 

Per AGCO regulations – you must be located within the province of Ontario at the time of your ticket purchase. Your device’s locations services must be turned on to verify your location prior to entry to the online 5 Car Draw sales platform. Users must also agree to all Terms and Conditions outlined.

 

  1. Why does 5cardraw.ca require my location? Why am I receiving the following prompt: "www.5cardraw.cawould like to use your current location"?

 

Per AGCO regulations – you must be located within the province of Ontario at the time of your ticket purchase. Your current location will confirm your eligibility.

 

  1. What if I already selected "Don't Allow"?

 

Reloading the page should cause you to be prompted to share your location again. If you have specified that you never want to share your location, you will need to go into your settings to allow. See Enable Device Location Services Section.

 

  1. What if I receive one of the following prompts? 

 

  • "You must allow your browser to share your location to purchase tickets. Please enable location services for this browser and try again."
  • "Location information is unavailable. In order to purchase tickets your location must be able to be determined. Please enable location services for this browser and try again."
  • "The request to get user location timed out. In order to purchase tickets your location must be able to be determined. Please enable location services for this browser and try again."
  • "An unknown error occurred while attempting to determine your location... In order to purchase tickets your location must be able to be determined. Please enable location services for this browser and try again."

 

These prompts are related to your Location setting. You may have told your browser to never share your location. You have to change that setting before continuing with your ticket order. See Enable Device Location Services Section.

 

Enable Device Location Services

 

Select from the devices below, to enable your access to the E-Commerce site - iOS Mobile Device (iPhone), MacOS Desktop (Apple), Windows, Android Smartphone. Instructions for each are provided below.  

                                         

For iOS devices:
1) Go to the Settings App.
2) Go to Privacy.
3) Go into Location Services.
4) Ensure "Location Services" are on.
5) Scroll down and click "Safari Websites."
6) Make sure that Allow Location Access is set to "While Using the App."

 

Clear cache & cookies, close and re-launch browser and attempt to purchase again after the above changes have been applied.


Chrome has the same setting if you are using that instead.

For Android (though this may vary by version):
1) Go to Settings App.
2) Go to Location and make sure that it is on.
3) Go back to previous screen and go to Apps.
4) Go to Chrome.
5) Click Permissions.
6) Ensure that Location is enabled.

 

Clear cache & cookies, close and re-launch browser and attempt to purchase again after the above changes have been applied.